Returns & Exchanges

At NEW IN STORE, we want you to love your latest fashion finds, which is why we offer a seamless 30-day return policy for all unworn items with original tags. Our streamlined process ensures that if a fit isn't perfect, your exchange or refund will be handled with the utmost care.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Place the original, unworn items with all tags attached back into their original packaging to ensure they are protected during transit.

• 3.
  Ship It Back

  Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund or ship your exchange item within 5-7 business days.