Frequently Asked Questions
Everything you need to know about shopping with NEW IN STORE
How long does shipping take?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for delivery within 1-2 business days.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply use our online portal to generate a prepaid return label.
How do I find the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our brand-specific charts for the perfect fit.
Can I track my order in real-time?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to follow your package's journey.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your items ethically sourced?
At NEW IN STORE, we partner exclusively with manufacturers who adhere to fair labor practices and sustainable production standards to ensure high-quality, ethical fashion.